Read e-book online A practical introduction to facilities management PDF

By Ian C Barker

ISBN-10: 1466590041

ISBN-13: 9781466590045

ISBN-10: 1849950962

ISBN-13: 9781849950961

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It is about finding out what motivates them and, ultimately, if you can motivate your staff, you are halfway to winning the battle. Dangle the carrot The “carrot” can be anything you choose it to be. Very rarely are you, as a manager, able to throw money at issues and, likewise, you should never be throwing money at people to get them to meet your requirements. If it is contained within their job description, they should be doing it anyway. You will never influence some members of staff with anything but money; some will 34 3 Managing people: staff and customers respond more favourably to things that create stability in their life, while other crave responsibility or simply want to do well and develop themselves.

These people ultimately ensure your success or failure. If you do not get the right person, you limit your ability to fulfil your overall desire for a perfect service. Ensure that you have the key ingredients before you begin the recruitment process. Job description and person specif ication Do you know exactly what you want the job to be? It is no good advertising for a plumber and then realising that you really need a heating engineer. g. how it will interface with other posts and what you want this post to be in one or five years’ time.

Perhaps a strange analogy, but if you 24 2 The basics look at the services you provide on the site as an overlay of the site itself, you will start to think holistically about how things need to be put together. One area that cannot be seen in isolation as it is part of the overall “jam sponge” is the FM Department. Understanding the services you provide is a key and integral part of FM, ensuring that nothing is missed and that you stay compliant. List the services you provide and try and categorise them into two distinct areas: hard services and soft services.

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A practical introduction to facilities management by Ian C Barker

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